FAQ - HIPAA Compliant Email

Yes, you can customize the look and feel of MDofficeMail to display your logo and banner. Click here for details..

MDofficeMail Calendar is a great planning tool. You can set reminder messages for appointments and work deadlines. Since it automatically stores information on MDofficeMail server, you can access your schedule from any computer. You can also share your entire calendar or particular events with other users.

Yes - You can share files with patients, doctors, and your staff anytime. Just upload files and give access to anyone by sending the link through email. You can share Patient Instruction Sheets, Patient Education Forms, etc with patients. You can even create web pages without having a website!

Further, you can have the contents of a particular folder on your computer automatically synchronized and available on any computer you use.

MDofficeMail provides online email archiving for 7 years or more. All incoming and outgoing emails are stored in a secure remote server which cannot be modified or deleted. As long as the user is active archived messages can be viewed and downloaded.

Large attachments up to 50 MB can be sent with each message. There is no size limit on receiving attachments except the quota limit of mailbox.

Yes. there are two easy ways:

• Anyone can browse https://EmailYourDoc.com, compose, and send a secure message to MDofficeMail user.
• If someone has already received a secure message from MDofficeMail user, there is an option to send secure reply from the received message.

MDofficeMail is having an excellent spam filtration system. First it checks multiple RBL databases and the SPF protocol to see if the sender is a known spammer or if the email is coming from an email server that is either a known spam server or a machine that is not properly secured to prevent spam. Then it processes incoming messages through the powerful Spam Assassin system. As a third step suspicious messages can be challenged by the Friends system giving senders an opportunity to prove their message is not spam. Using a combination of these systems allows a user to actually stop almost 100% of spam without false positives.

MDofficeMail uses a powerful server-based system provided by Avasti. This system is certified by ICSA, the same certification authority that approves systems for MacAfee, Norton and a few other major players. Only trust ICSA Certified virus scan systems. As the system is installed on our email servers users don’t have to worry with administration or updates.

MDofficeMail supports and supplements PGP or S/MIME encryption. Even if you encrypt email messages with PGP or S/MIME, the message headers still remain open. "To:", "From:", "Subject:" etc. header fields may disclose your identity and contain confidential information. Using a MDofficeMail encrypted tunnel to transport these messages creates higher level of security. PGP encryption is supported directly within MDofficeMail classic WebMail interface.

MDofficeMail fully supports the IMAP IDLE push command for instant new mail notifications to your cell phone.

Account administration control panel that lets you completely manage all of the user-level functions of your MDofficeMail account. For all plans which include multiple accounts, we provide a master email hosting control panel that lets you create, delete, define and manage user email accounts while allowing each individual user to manage all of their own user-level functions. If domain hosting is included in your plan, a domain admin panel is provided which allows user management, routing & filtering, reports, and other domain-level functions.

Yes, we do record and maintain session logs.

MDofficeMail is a HIPAA compliant email hosting solution where as Crypt-n-Send is HIPAA compliant email encryption service for your existing email account irrespective of where it is hosted. CryptnSend can be used with any email acccount, email service provider can be anyone including free services like Gmail, Yahoo, MSN etc. CryptnSend is encryption service for your outgoing messages, for security at the recipient's end.

Yes, detailed comparision between Standard, Economy plans of MDofficeMail hosting and CryptnSend is available at mdofficemail.com/compareplans.html.

Detailed comparision between MDofficeMail hosting, CryptnSend, and other email services is available at mdofficemail.com/compare.html.