FAQ - HIPAA Compliant Email

MDofficeMail was started by a group of young entrepreneurs with ample of experience in serving US Healthcare and certified in HIPAA Privacy and Security Awareness.

MDofficeMail is the sister concern of Vision Infonet Inc, a 14-year-old Illinois corporation serving US Healthcare with Software Development, Medical Billng, Medical Transcription and other back-office services.

Vision Infonet also owns a 50-year-old California LLC, Practice Management System serving Bay Area physicians for the past 50 years with IT and Billing services. MDCare EMR/PMS is one of the software product and service from Vision Infonet. MDCare is a certified, high-end, and web-based software with most advanced features.

Webmail help: Please visit help/index.html
Online support: Please visit support/index.html

We can assist in all respects including configuring your web-portal, email program (Outlook, Windows Mail etc), setting up your domain account, etc. We can remotely access your computer and provide support if required and permission is granted to us. There is not extra charge for support.

We provide unmatched customer support:
Email support is available on 24/7 basis (response time ranges between 15 minutes to 12 hours)
Telephone support is available Mon-Fri from 8.00 AM to 5.00 PM CST
Chat support is also available.

You can log in to your Account Administration page and click "Cancel" button and proceed. Alternatively you can cancel MDofficeMail account by sending an email or calling us. Make sure to provide your admin email id and last 4 digits of credit card on file.

MDofficeMail email servers are located in a secure data center attached to our office in Illinois, and California.