Welcome to Webmail Help Center of HIPAA Compliant Email

• How can I access my webmail?
• What is Account Settings and how does it help me in managing my account?
• What are Account Admin/ Billing?
• How can I import mails from my previous email account?
• Whether all of my sent messages are encrypted?
• How do I activate encryption on outgoing messages?
• How should I know whether my message is encrypted or not?
• How can I compose, unlock and send a plain (un-encrypted) message?
• How to use MDVault within webmail?
• Can I send plain messages by default to my selected email ids?
• How can I expire (disable recipient from viewing) an already sent message?
• How to search emails received, sent and other?
• Are attachments supported?
• Is it necessary to configure password retrieval question and answer? How can I do that? How can I change password?
• Can I use my existing Gmail, Yahoo, or other existing email account to send out encrypted MDVault messages?

Webmail Features:

• What are Labels and how do they work?
• How can I save contacts in Webmail?
• What is Groups and how does it work?
• How to search a contact or email address from contacts list?
• How and where can I edit Contacts?
• How can I my Export Contacts?
• How can I Import my Contacts?
• What are Shared Contacts and Address Directories?
• How can I add signature line to my account?
• I don't find messages older than 90 days in Inbox. Where they are stored?

Email Client configuration:

• How to configure MS Outlook, Outlook Express, Windows Mail, Apple Mail and other email client applications?
•  For more information on email configuration, please visit: https://mdofficemail.com/support//emailclient.html

MDVault:

• What is MDVault and How to validate a new recipient?
• How does MDVault work?
• How secure is MDVault, and what encryption technology does it use?
• What does MDVault protect against?
• Can I send mail to outside recipients secure without MDVault?
• How to decrypt a message by the recipient?
• How the recipient of an encrypted message can send a secure reply?
• How the recipient can retrieve forgotten password for decryption?
• What is the purpose of the password and watermark?
• Is there any additional charge for MDVault?
• Is it possible to customize the MDVault notification message?

Admin. Features:

• What is Mailing List and how it works?
• What is Bulletins and how does it work?
• How secure is Webmail and how to handle SPAM and other malicious emails, if any.
• How to forward your MX records to MDofficeMail using GoDaddy.com? Applicable only if your domain is hosted using GoDaddy services.

Smart Phone Configuration:

• How to Setup email on iPhone handset?
• How to setup email on HTC Mobile (handset) device?
• How to Setup my CryptnSend email account on Android Device?

Video - Sending encrypted, HIPAA compliant email from Webmail