FAQ - HIPAA Compliant Email

 

About us & how we can help

About MD Office Mail LLC

MDofficeMail was started by a group of young entrepreneurs with ample of experience in serving US Healthcare and certified in HIPAA Privacy and Security Awareness.

MDofficeMail is the sister concern of Vision Infonet Inc, a 16-year-old Illinois corporation serving US Healthcare with Software Development, Medical Billng, Medical Transcription and other back-office services.

Vision Infonet also owns a 50-year-old California LLC, Practice Management System serving Bay Area physicians for the past 50 years with IT and Billing services. MDCare EMR/PMS is one of the software product and service from Vision Infonet. MDCare is a certified, high-end, and web-based software with most advanced features.

Where can I find online Technical Support documentation?

Webmail help: Please visit cns_support/index.html
Online support: Please visit support/index.html

Can you assist me in setting up my CryptnSend account?

We can assist in all respects including configuring your web-portal, email program (Outlook, Windows Mail etc), setting up your domain account, etc. We can remotely access your computer and provide support if required and permission is granted to us. There is not extra charge for support.

Do you provide Technical Support?

We provide unmatched customer support:
Email support is available on 24/7 basis (response time ranges between 15 minutes to 12 hours)
Telephone support is available Mon-Fri from 8.00 AM to 5.00 PM CST

How can I cancel my trial account or regular subscription?

You can log in to your Account Administration page and click "Cancel" button and proceed. Alternatively you can cancel CryptnSend account by sending an email from your registered email. Make sure to provide your admin email id and last 4 digits of credit card on file.

Where CryptnSend email servers located?

CryptnSend email servers are located in a secure data center attached to our office in Illinois, and California.

 

MDVault

MDVault helps to send HIPAA-compliant, encrypted messages to any recipient, for end-to-end protection..

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Secure Fax

No more fax machines, telephone lines. Subscribe to MDfax to send/receive HIPAA compliant fax from your email or desktop...

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Legal Archival

All email messages are stored in a secure remote server which cannot be edited or deleted....

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