FAQ - HIPAA Compliant Email Encryption Service


Set-up & Free Trial

How do I sign up for a CryptnSend account?

You can sign up from CryptnSend Subscription page for a regular account and CryptnSend Trial Subscription page for a trial account. While subscribing for a regular account select required number of accounts, enter your personal information, and payment information. Once the credit card is authorized, admin account is created, which you can start using immediately. Details of the account, Quick Start Guide and other details will be emailed to your current email address. In addition you can take assistance from our customer support.

How can I convert my Trial Account into a Regular Account?

Nothing. Your trial account will get converted into regular account after the trial period of 30 days and your credit card on file will charged.

Can I still use my current email address with CryptnSend?

Yes, In fact CryptnSend is encryption service for your existing email account. Even if your email address is provided by free services such as Yahoo/ Hotmail/Gmail or email service provided by companies like AT&T, Verizon, comcast etc, still you can use our CryptnSend service to send HIPAA compliant, secure messages without changing your email address. Recipients of your secure messages can send a secure reply.

Do I need to download or install any software to use the CryptnSend?

Absolutely nothing. No downloads, plug-ins, or installations are necessary to use CryptnSend. CryptnSend is as simple and user-friendly as any other email service.

Does CryptnSend work with my PC/email client program/OS?

CryptnSend works with almost all the systems:

  • Web Browsers: Internet Explorer 6 and above, Firefox, Apple,  Safari, Google Chrome Netscape Communicator, Mozilla, AOL, Opera, Red Hat, Linux,  Konqeror, Camino.
  • Email Clients: Outlook & Outlook Express, Windows Mail, Thunderbird, Netscape Communicator, Eudora, Apple Mail.
  • Mobile: CryptnSend also works with iPhone, iPad, Android, Palm and Windows Mobile.
Do you offer free trial?

Yes, you can try fully functional CryptnSend account for 30 days without any obligation. Click here to signup for CryptnSend. Your account is ready as soon as you complete as your complete your subsription.

Sending email through remote servers is blocked by my ISP. What now?

You can still use MDofficeMail. Generally ISPs that block 3rd party SMTP servers block port 25. MDofficeMail being secure, uses port 587 and 465. There should not be any problem at all.

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