How It Works

User-friendly and secure features that make Faxtone a pleasure-to-use HIPAA Fax service.

The Technology Behind Faxtone

Faxtone platform is based on the rock-solid TDM technology (Time-division Multiplexing Technology) that allows you to send hundred page documents with multiple attachments and file formats. Faxtone is a virtual inbound/outbound faxing solution with a 99.93% transmission success rate.

Most other digital fax solutions are based on ‘Fax over VoIP’ or ‘T-38 fax’ protocol which are unstable and unreliable.

Each Faxtone client will be allotted with a local or toll-free number as per their selection. The service is ready to go as soon the subscription is complete. However user has to configure setting for a smooth and effortless use of Faxtone.

Email to Fax & Fax to Email

Send and receive faxes right from your inbox using your MDOfficeMail or any other HIPAA compliant email account.

         

Sending a Fax

  1. Compose email using your MDOfficeMail or any other HIPAA compliant email account
  2. In the “To” field enter the 11-digit fax number of the recipient followed by @sendFaxtone.com
    (Exanmple: If the recipient fax No. is 1-630-299-7638, type 16302997638@SendFaxtone.com )
  3. Attach the documents you want to fax and click send.
  4. The fax is delivered to the recipient's fax machine. Anything typed in the subject line and body of the email is pulled into the cover sheet, and you'll receive a confirmation email once the fax has been transmitted.

Receiving a Fax

  1. You'll receive an email with an attachment from fax@Faxtone.com.
  2. Click the attachment to view the received fax.
  3. Print it or save it to your computer.

Website to Fax & Fax to Website

Prefer a portal over email? Send and manage faxes directly from the Faxtone website.

         

Sending a Fax from the Website

  1. Log in to Faxtone.com with your username and password.
  2. Click the "Compose Fax" tab.
  3. Select the recipient's fax number from your contacts, or enter it manually, along with the recipient's name and any notes.
  4. Attach the required documents using the browse button, then click "Send Fax."

Receiving a Fax to the Website

  1. Log in to the Faxtone portal with your username and password.
  2. Your inbox is displayed by default, showing all received faxes.
  3. Select any fax to view it, save it to your computer, or print it.

Important to Know

  • Email to fax: Messages sent only from the registered email address will be accepted and fax will be sent from the server. You can register any number of email addresses. Log into Faxtone portal with your user name and password, go to settings to register email addresses to your account.
  • Received faxes will be forwarded to the email address registered to receive faxes.
  • Messages are secure and HIPAA compliant only if they are sent / received through a secure and HIPAA compliant email account.