help and support

MDVault with CryptnSend

What is MDVault and how secure is MDVault?

MDVault is a unique and solicit feature of MDofficeMail which helps you send encrypt messages from your account and holds them on our secure server instead of delivering them. The emails sent and received, both get stored in MDVault which is the primary and only storage of all emails. These emails cannot be tampered.

What is the encryption technology used in MDVault of CryptnSend?

MDVault uses industry-standard AES-256 encryption in CBC mode with MD5 hash. This is the same class of encryption that many financial institutions and government agencies around the world use to protect their data. When used properly, MDVault also meets HIPAA and other regulatory guidelines for transmission of sensitive data to any email address.

What does MDVault of CryptnSend protect against?

After the first email exchange and the password for a user have been set, the encryption will prevent someone spying on the message in the 'middle' between CryptnSend User and the recipient.

Is there any additional charge for MDVault?

No, all Crypt-n-Send users both Individual accounts and Multi-hosted accounts can avail MDVault feature without any additional charge.

How to decrypt a message by the recipient?

Once you receive an encrypted message,
            a) Click on “View encrypted message” link in the intimation message email in your Inbox.
            b) A new browser window opens in your web browser, which is a https page.
            c) Fill the following fields to create your account. Note that this is only onetime process:
Token Number: (displayed only if the sender wanted to validate your email account). You need to contact the sender to get this 6-digit validation code. This code is automatically delivered to the sender’s Inbox as soon as the message is sent to the recipient.
Password:        (please remember this password for future use)
Password:        (Same password again)
Password Hint:  (It is important. Required to retrieve the forgotten password)
Watermark:      (Useful to identify the sender in the future)

Note: This is only a one-time process. You can just enter this password to view all future encrypted messages. Password Hint: Some phrase that reminds you password. This is very helpful to retrieve your Password as in process to reset a password is time consuming.

How can a recipient send secure reply to the encrypted message received

Once you send an encrypted and secure email to a recipient, the recipient receives the email and can reply to the same using “Secure Reply” option available once they login to MDVault.

How can a recipient retrieve/change their password for MDVault?

Once you click on the secure link View Encrypted Message in email received to login to MDVault and decrypt message,

  • Click on “Send me password hint” – Email with password hint will be sent to you.
  • To retrieve or to change password you can also avail the “Ask sender to reset password
  • Sender of that message will get an email with password reset request from you.
  • Once the sender clicks the link in email received for password reset, it will leads to a webpage where he/she will “Reset destination account”
  • Recipient will receive a message/email to reset password.
  • Now recipient can reset password and view messages.

What is the purpose of the password and watermark?

The password ensures that only the intended recipient can access the securely delivered messages. The watermark is a phrase customized by the recipient to be printed on their incoming MDVault notifications. This is a form of verification to the recipient that the notification is from CryptnSend and not a "phishing" attempt forged by someone else.