Configure your security software (Anti-Virus)

Internet security, firewall and anti-virus applications can prevent MDOfficeMail from working correctly. E.g. McAfee, Norton or eTrust EZ Firewall. To use MDOfficeMail with Norton products, you may have to create a specific rule allowing pop-ups on the MDOfficeMail website.

Here's how to create a rule with 2003 Norton products:

• Open your Norton software.
• Click Options and select Web Content.
• Select Add Site, and enter Yourdomain.mdofficemail.com
• Click the User Settings tab, and uncheck Use Ad Blocking settings.
• Select Permit.

If you're using 2004 Norton products

• Open your Norton software.
• Highlight Ad Blocking and select Configure.
• Click Advanced.
• Click Web Contents, and select Add Site.
• Enter Yourdomain.mdofficemail.com.
• Click the User Settings tab, and uncheck Use Ad Blocking settings.
• Select Permit.

And for 2005 or 2006 Norton products

• Open Internet Explorer.
• Log in to Yourdomain.mdofficemail.com.
• Click the NIS (2005 products) or Norton Internet Security (2006 products) icon on your browser's toolbar.
• Uncheck the box next to Block pop-ups from this website.
• Restart Internet Explorer.

If you'd like to disable the Norton 2006 pop-up blocker, just follow these steps

• Open the Norton 2006 program installed on your computer.
• From the Options drop-down menu, select Norton Anti-spam.
• Click General under Ad Blocking.
• Uncheck the box next to Turn on Pop-up Window Blocking.
• Click OK.

To use MDOfficeMail with McAfee products, please follow these steps

• Open your McAfee security, privacy, or firewall software.
• Find your preferences for cookies, and set mdofficemail.comand Yourdomain.mdofficemail.com as allowed.

Please follow these steps to adjust your EZ Firewall security settings

• Open EZ Firewall.
• Click Privacy, then Site List.
• Add Yourdomain.mdofficemail.comand Yourdomain.mdofficemail.comto your list.
• Right-click the red x under Cookie Control: 3rd Party, and select Allow for both sites.