I can't access my account

We apologize for any inconvenience you're experiencing by not being able to access MDOfficeMail. To resolve this issue as quickly as possible, please follow the troubleshooting steps below. Following the instructions exactly will help ensure the best results. What's preventing you from accessing MDOfficeMail?

a.) I forgot my password

You can retrieve your password by using the Forgot password option in Login page. Once you click forgot password, it asks for your username and again click on Forgot. If you have already set a password retrieval question, answer the question to retrieve your password. If not, you can contact your support team or administrator for further assistance. Note: All users and Domain administrators can login to account setting in the login page to create a password retrieval question.

b.) My password doesn’t seem to be working

The password field is case-sensitive, so make sure you're using the correct capitalization and check to see if Caps Lock is on.Your account will be locked after 5 wrong password guess. In addition, unless you're using an alternate username, be sure to enter only your username (everything before '@yourdomain.com') in the Username field.